top of page
FIREWOOD GUYS – RETURN & REFUND POLICY
Firewood Guys is committed to providing quality, seasoned firewood and dependable delivery service. Because firewood is a natural product, customers should review the following policy before placing an order.
RETURNS
Returns are accepted within 7 calendar days of the original delivery date.
To qualify for a return, the customer must return the same product and the full quantity originally delivered. Firewood is not eligible for return if any portion has been burned, used, removed, exchanged, mixed with other wood, or otherwise reduced from the original delivered quantity.
Approved returns are subject to a $125 return/pickup fee to cover driver time, fuel, equipment, and transportation.
DELIVERY & CUSTOMER INSPECTION
Delivery is considered complete once the firewood has been unloaded at the location agreed upon by the customer and Firewood Guys.
Customers are responsible for verifying the quantity and general condition of the firewood at the time of delivery. Any concerns regarding an order should be reported to Firewood Guys by call or text within 24 hours of delivery.
NATURAL FIREWOOD VARIATIONS
Firewood is a natural product. Variations in species, color, bark, size, shape, splitting, moisture content, and overall appearance are normal and should be expected.
Our firewood is sold as seasoned firewood and guaranteed to burn when properly stored and used. Natural variations in individual pieces do not automatically constitute a defective product.
STORAGE
After delivery, the customer is responsible for properly storing the firewood. Firewood should be kept off the ground and protected from rain and excessive moisture, with adequate airflow whenever possible.
Firewood Guys is not responsible for deterioration, increased moisture, mold, insects, or other conditions resulting from improper storage after delivery.
STACKING & ADDITIONAL SERVICES
Stacking, tarping, hand unloading, special handling, and similar labor services are non-refundable once the service has been performed.
PAYMENT
Payment is due upon receipt unless another arrangement has been agreed to in writing by Firewood Guys.
DISPUTES & CHARGEBACKS
Customers experiencing a problem with an order must provide Firewood Guys a reasonable opportunity to address the issue before initiating a payment dispute or chargeback.
Firewood Guys reserves the right to pursue unpaid balances, improper chargebacks, collection expenses, court costs, and other amounts legally recoverable when necessary.
CONTACT
Questions or concerns regarding a delivery should be reported as soon as possible and within 24 hours of delivery.
Firewood Guys
Call or Text: 805-795-7111
FIREWOODGUYSCA.COM
By placing an order with Firewood Guys, the customer acknowledges and agrees to the applicable terms, delivery conditions, and return policy.
bottom of page