Firewood Guys Return & Refund Policy

At Firewood Guys, we take pride in providing premium, seasoned firewood and accurate quantities. Due to the nature of firewood and outdoor products, all firewood sales are considered final once the product has been delivered and unloaded.

Firewood Returns

Firewood Guys does not accept returns of firewood after delivery. Once firewood has been unloaded, we cannot verify how it has been stored, handled, exposed to weather, mixed with other wood, or otherwise altered.

For this reason, all firewood sales are final upon delivery. The only exception is for firewood that fails to burn under normal conditions. In these cases, exchanges may be available within 60 days of delivery after inspection and approval by Firewood Guys.

Product Quality Guarantee

We stand behind the quality of our firewood. If you believe there is a legitimate issue with your order, please notify Firewood Guys within 48 hours of delivery and provide photographs along with a detailed description of the concern.

If Firewood Guys determines that the firewood is defective and unable to burn under normal operating conditions, an exchange or appropriate resolution will be provided.

Delivery Services

Delivery, stacking, tarping, and other labor-related services are non-refundable once completed.

Customers are responsible for ensuring safe and adequate access to the delivery location before delivery. Additional labor required due to restricted access, steep driveways, obstacles, long carry distances, or special customer requests does not qualify an order for a refund.

Order Cancellations

Orders may be canceled before they are loaded and dispatched. Once firewood has been loaded for delivery or is in transit, cancellation fees may apply.

Limitation of Liability

Firewood Guys is not responsible for issues resulting from improper storage, exposure to rain or excessive moisture after delivery, improper fire-starting techniques, inadequate chimney draft, appliance issues, or any conditions beyond our control.

By placing an order, the customer acknowledges and agrees to this Return & Refund Policy.

Firewood Guys

Serving Ventura County, Santa Barbara County & Los Angeles County

Phone: (805) 795-7111
Website: FirewoodGuysCA.com

FIREWOOD GUYS – INVOICE TERMS & CONDITIONS

Payment is due upon receipt unless otherwise agreed to in writing.

Firewood is a natural product. Species, size, shape, bark content, moisture content, and appearance may vary.
All firewood supplied by Firewood Guys is professionally seasoned and guaranteed to burn when properly stored and used.
Delivery is considered complete once the product has been unloaded at the agreed delivery location. Customers are responsible for verifying the quantity and condition of their order upon delivery.
Due to the nature of firewood, all sales are final after delivery. No returns, refunds, or exchanges will be provided unless the firewood fails to burn under normal conditions and is approved by Firewood Guys.
Customers are responsible for properly storing firewood after delivery. Firewood should be kept off the ground and protected from excessive moisture.
Stacking, tarping, hand unloading, special handling, and other labor-related services are non-refundable once completed.
Any payment dispute or chargeback must be preceded by a reasonable opportunity for Firewood Guys to inspect and resolve the concern. Unpaid balances, chargebacks, collection costs, court costs, attorney's fees where permitted, and other applicable fees may be pursued to the fullest extent allowed by law.
Questions or concerns must be reported within 24 hours of delivery by calling or texting (805) 795-7111.

By accepting delivery, the customer acknowledges receipt of the products and services listed on the invoice and agrees to these Terms & Conditions.

Thank you for choosing Firewood Guys.

FirewoodGuysCA.com
(805) 795-7111