❌ Cancellation Policy

In the event you need to cancel an order, the customer is responsible for any applicable payment processing fees, along with a $25.00 cancellation fee.

Please review your delivery schedule carefully before placing rush or same-day delivery requests to ensure availability.

🚚 Late Cancellations / Loaded Orders

If an order is canceled after it has been prepared, loaded for delivery, or is already in transit, the customer will be responsible for:

• Payment processing fees
• A $75.00 restocking and handling fee

⚠️ No exceptions apply once the order has entered the loading or delivery process.

📍 Important Notes

• Fees cover labor, fuel, preparation, and logistics costs associated with your order
• We recommend contacting us as early as possible for any changes or cancellations, please text Kyle (805)795-7111
• Rush and same-day deliveries are subject to schedule availability, please text Kyle (805)795-7111

🪵 Firewood Stacking Service Information

Firewood stacking is available as an optional add-on service when placing your order. To include stacking with your delivery, please follow the steps below:

Navigate back to the Shop page

Find and select the “Stacking” product

Choose the quantity of cords you would like stacked

Add stacking to your cart

Proceed to checkout along with your firewood order

Please make sure stacking is added to your cart before completing checkout if you would like this service included.

⚠️ Important Service Notes

• ❌ Stacking is not available for properties with stairs or difficult access areas
• 🚚 If stacking cannot be completed, we will still gladly deliver and neatly dump your firewood on your driveway for easy unloading

👍 Our Goal

We aim to make your delivery simple and efficient, ensuring your firewood arrives ready to use with minimal hassle.

📞 Questions? Text or call: (805) 795-7111

♻️ Return & Refund Policy

I stand behind my product quality 💯. If any issue arises and you need to return your firewood, I am happy to accept returns under the following conditions:

• 💸 A $75.00 restocking fee applies to all approved returns
• 📅 Returns are accepted within 60 days (2 months) of purchase
• ⏱️ Once processed, credit is issued immediately, but may take up to 10 business days to appear on your billing statement
• 🚫 Stacking services are non-refundable and non-returnable

📲 Customer Support

If you have any questions, concerns, or need assistance with your order, please reach out directly via text:

📱 805-795-7111

🙏 Thank you for choosing Firewood Guys—where quality, reliability, and customer service come first 🔥🪵⭐

🚚🔥 Firewood Delivery Areas – Los Angeles County & Surrounding Regions 🔥🚚

At Firewood Guys, pricing for every area includes FREE delivery directly to your driveway, campground, or business location 🪵🏡🏕️. Please note: some campgrounds may require an additional entrance fee charged by the park. ⛺💰

📍 Los Angeles County Cities (Free Delivery Included)

I proudly deliver firewood throughout Los Angeles County, including:
🌲 Malibu
🌲 Calabasas
🌲 Agoura Hills
🌲 Westlake Village
🌲 Santa Clarita
🌲 Valencia
🌲 Newhall
🌲 Castaic
🌲 Topanga
🌲 Woodland Hills
🌲 West Hills
🌲 Chatsworth
🌲 Northridge
🌲 Granada Hills
🌲 Porter Ranch
🌲 Encino
🌲 Tarzana
🌲 Studio City
🌲 Sherman Oaks
🌲 Burbank
🌲 San Fernando Valley

🏞️ Unincorporated / Rural Los Angeles County Areas

🌄 Santa Clarita 

Saugus • Stevenson Ranch • Santa Clarita Inland • Valencia

🌿 Topanga & Canyon Communities

Topanga Canyon • Kagel Canyon • Tuna Canyon

📦🔥 Area not listed? No problem.
Text Kyle directly at 📲 805-795-7111 and I’ll confirm availability and pricing for your location.

🔥 Convenient Contactless Firewood Delivery – Fast, Flexible & Reliable 🔥

Enjoy a seamless, hassle-free firewood delivery experience with our secure and easy online payment system 💳. Simply place your order, pay online, and we’ll handle the rest—delivering your firewood where you need it, whether you’re at home 🏡, work 🏢, or out and about 🚗.

📍 Precision Delivery Made Easy
To ensure accurate placement, you can text detailed directions along with a photo of your desired drop-off location to 📱 805-795-7111. This helps us deliver your firewood exactly where you want it—driveway, side yard, alley, or job site.

📸 Delivery Confirmation for Peace of Mind
Once your order is delivered, we’ll send you a photo confirmation 📷 so you can verify your delivery was completed exactly as requested—even if you’re not on-site.

⚡ Why Customers Choose Us:
✔️ 100% contactless & convenient delivery
✔️ Fast turnaround times ⏱️
✔️ Clear communication every step of the way 📲
✔️ Trusted local firewood delivery service 🌲

Our process is built for maximum convenience, reliability, and customer satisfaction, making it easier than ever to get premium firewood delivered anywhere in Ventura County, Los Angeles County, and surrounding areas 🚚🔥.

Firewood Guys guarantees your firewood to burn , moisture content reading available upon delivery . I'm able to offer this service as I process all my own product and don't buy wholesale as some do. Your firewood gets cut , split , loaded all by the same person leaving less room for any errors .