❌ Cancellation Policy

In the event you need to cancel an order, the customer is responsible for any applicable payment processing fees, along with a $25.00 cancellation fee.

Please review your delivery schedule carefully before placing rush or same-day delivery requests to ensure availability.

🚚 Late Cancellations / Loaded Orders

If an order is canceled after it has been prepared, loaded for delivery, or is already in transit, the customer will be responsible for:

• Payment processing fees
• A $75.00 restocking and handling fee

⚠️ No exceptions apply once the order has entered the loading or delivery process.

📍 Important Notes

• Fees cover labor, fuel, preparation, and logistics costs associated with your order
• We recommend contacting us as early as possible for any changes or cancellations, please text Kyle (805)795-7111
• Rush and same-day deliveries are subject to schedule availability, please text Kyle (805)795-7111

🪵 Firewood Stacking Service Information

Firewood stacking is available as an optional add-on service when placing your order. To include stacking with your delivery, please follow the steps below:

Navigate back to the Shop page

Find and select the “Stacking” product

Choose the quantity of cords you would like stacked

Add stacking to your cart

Proceed to checkout along with your firewood order

Please make sure stacking is added to your cart before completing checkout if you would like this service included.

⚠️ Important Service Notes

• ❌ Stacking is not available for properties with stairs or difficult access areas
• 🚚 If stacking cannot be completed, we will still gladly deliver and neatly dump your firewood on your driveway for easy unloading

👍 Our Goal

We aim to make your delivery simple and efficient, ensuring your firewood arrives ready to use with minimal hassle.

📞 Questions? Text or call: (805) 795-7111

♻️ Return & Refund Policy

I stand behind my product quality 💯. If any issue arises and you need to return your firewood, I am happy to accept returns under the following conditions:

• 💸 A $75.00 restocking fee applies to all approved returns
• 📅 Returns are accepted within 60 days (2 months) of purchase
• ⏱️ Once processed, credit is issued immediately, but may take up to 10 business days to appear on your billing statement
• 🚫 Stacking services are non-refundable and non-returnable

📲 Customer Support

If you have any questions, concerns, or need assistance with your order, please reach out directly via text:

📱 805-795-7111

🙏 Thank you for choosing Firewood Guys—where quality, reliability, and customer service come first 🔥🪵⭐

🚚🔥 Firewood Delivery Areas – Ventura County & Surrounding Regions 🔥🚚

At Firewood Guys, pricing for every area includes FREE delivery directly to your driveway, campground, or business location 🪵🏡🏕️. Please note: some campgrounds may require an additional entrance fee charged by the park. ⛺💰

📍 Ventura County Cities (Free Delivery Included)

I proudly deliver firewood to all major Ventura County cities:
🌲 Camarillo
🌲 Moorpark
🌲 Fillmore
🌲 Santa Paula
🌲 Ojai
🌲 Port Hueneme
🌲 Simi Valley
🌲 Thousand Oaks
🌲 Ventura

🏞️ Unincorporated Ventura County Areas

🌄 Conejo / East County Area

Oak Park • Lake Sherwood • Santa Rosa Valley • Santa Susana • Casa Conejo

🌿 Ventura River & Ojai Valley Area

Meiners Oaks • Mira Monte • Oak View • Casitas Springs • Upper Ojai • Wheeler Springs

🌊 Coastal / Oxnard Plain Area

El Rio • Saticoy • Channel Islands Beach • Silver Strand Beach • Mussel Shoals • Faria • La Conchita

🌲 North County / Rural Areas

Piru • Somis • Lockwood Valley • Bardsdale • Bell Canyon • Buckhorn • Ortonville • Solromar

📦🔥 Area not listed? No problem.
Text Kyle directly at 📲 805-795-7111 and I’ll confirm availability and pricing for your location.

Pay online and I can deliver your product whether you are at home or work. Can send photo along with direction to 8057957111. I can gladly send a photo after delivery is completed.

🔥🪵 Premium Firewood You Can Trust – Guaranteed by Firewood Guys 🪵🔥

At Firewood Guys, quality isn’t just a promise—it’s a standard you can count on. Every load of firewood is guaranteed to burn clean and efficiently, with moisture content readings available upon delivery 📏💧 so you know exactly what you’re getting.

Unlike many suppliers, I personally handle every step of the process—from cutting and splitting to loading and delivery 🚛🪓. This hands-on approach ensures consistent quality control, fewer errors, and a product I stand behind 100%.

🚫 No wholesale shortcuts
🚫 No outsourced materials
🚫 No desert-sourced firewood

Because I don’t buy from third-party suppliers, I’m able to provide locally processed, bug-free, and disease-free firewood 🌲✅—giving you a cleaner, safer burn every time.

💯 No middleman. No compromises.
Just a dedicated, one-man operation focused on delivering top-tier firewood directly to your home, business, campsite location

📲 Reliable. Professional. Honest.
That’s the Firewood Guys difference.